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Client Case Study:
Texas Hospital
THE CHALLENGE
Texas Health Presbyterian Hospital Plano (THP) struggled with a lack of inpatient bed capacity, emergency department (ED) inefficiencies and long wait times.
THE SOLUTION
Redesign patient care process. Teaming with the hospital staff, Michael Hill, MD and Associates implemented redesigned patient care processes that created a collaborative culture across the organization.
THE RESULTS
The measurable increase in operational efficiency, throughput and capacity enabled THP to implement its "30 Minute Promise" in the ED, recapturing revenue of nearly 1,000 patients and raising patient satisfaction scores to over the 95th percentile.
Inpatient LOS decreased by 20% to 4.2 days
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